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Apartment Application Of The Week by Justin Coleman

  This is a great app for your smart phone that can really be of assistance for not only leasing agents, but also for prospects. The app is called RoomScan and was created by Locometric.  RoomScan allows you to measure the dimensions of a room by simply holding your phone up to each of the walls in the…

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How can your leasing team learn from JCPenney’s failure? By Kristi McMillin

In case you haven’t  heard,  JCPenney’s “fair and square” pricing strategy that rolled out in January has been a complete disaster. The plan was to rid all stores of coupons and sales by offering products at the lowest price without gimmicks and discounts. Yet the strategy backfired and within 4 months sales had dropped 20%.…

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“WOW” Apartment Prospects With Your Service By Justin Coleman

  Now that you are beginning to lease-up your new community, it will basically sell itself since it’s new…right? Wrong. Gone are the days when a community leased-up on its’ own simply because it was the newest kid on the block.  The main reason for this is whereas there used to maybe be only one…

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5 Tips For Converting Phone Calls to Walk-Ins.

Prior to picking up the phone, a prospect has most likely researched your community online and has determined it is a viable option for their next apartment home.  So why do some leasing agents struggle to convert over 50% of their phone calls into walk-ins?   A decade ago, people drove past your property and called…

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CLASS Reports From the Frontlines. 2013 By-the-Bed Student Property Leasing Trends by Kristi McMillin

CLASS has spent the past month leasing a by-the-bed student property at Texas A&M University.  In a saturated market it is extremely important to quickly identify emerging trends in order to capitalize on market share. By gauging these trends and tweaking our sales process, the property is almost ten percent ahead of last year’s pre-leasing…

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Multifamily Insurance Marketplace Update

CLASS is pleased to have guest blogger Michael Shadeed of Franklin Street Insurance Services provide us with an insurance marketplace update. “As apartment owners, you are part of one of the most volatile insurance marketplaces in the country, with coverage options and pricing continuously in flux.  I understand that most owners view the insurance premium…

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APARTMENT LEASING TIPS AND STRATEGIES: DON’T STOP THE CRAIGSLIST ADS! BY KRISTI MCMILLIN

    Working for an apartment leasing company requires constant market research.  While I was browsing an industry website this morning I stumbled upon an article detailing how prospects shop around for new apartments. The article was great until I read the header titled “Get Off Craigslist.” My jaw dropped, but I kept reading. The…

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When It Comes To Tracking Apartment Marketing, Get The Specific Source! By Justin Coleman

    Drive-by. Online. Property Website. If any of these three items above are currently listed as options for your traffic sources, guess what? You are not accurately tracking your traffic and could be throwing your marketing dollars out the window! I’d be willing to bet that all three of these are currently listed as…

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RESIDENT REVIEWS: WHO’S LOOKING AT THEM, ANYWAY? BY KRISTI MCMILLIN

I’m the type of person who does plenty of research before purchasing anything–even a pair of shoes. I want to know who else has bought them, if they’re comfortable, if they run large or small, if they’re good quality, etc.  I don’t spend as much time on the website that describes the shoes. Why would…

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Don’t forget the parents!

With all the talk about marketing and leasing to college students, we often find that a critical decision maker is left out of the sales process.  I’m talking about the parents.  You know, the folks who are actually writing the rent check.  While the property must first appeal to the student in order to have…

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