1. Creating a Novel Incentive By Justin Coleman

    I recently had the opportunity to read Think Like a Freak by Steven D. Levitt and Stephen J. Dubner, which was a great read and I recommend it to anyone in any industry. At its core, the book is meant to teach you how to think about and approach problems with a different attitude and mindset. One pa…Read More

  2. Getting Comfortable with ‘No’

    “Are you comfortable hearing the word ‘no’?”  This is a question often asked during the leasing agent interview process and while most interviewees say they’re exceedingly comfortable with rejection, the reality is that few are. With the industry’s average closing ratio hovering around …Read More

  3. How to Handle Unhappy Residents

    It can happen at a moment’s notice: Your leasing agent is sitting with a prospect, hopefully describing all the great benefits of living at your community, when an unhappy resident bursts into the leasing office to frantically express their distaste for some recent occurrence.  This is no time to…Read More

  4. Smoke Free Community: Good or Bad Idea?

    There are some standard questions you get while leasing in a community such as: What is the price? Are you pet friendly? What is the noise like? But one new question that is starting to become more and more common is “do you allow smoking?” For the longest time the answer to this question is yes…Read More

  5. No Upgrades? No Problem!

    When your community isn’t upgrading and it seems like all your competitors are it can be easy to lose excitement about leasing. However, selling apartments that aren’t upgraded isn’t the kiss of death for your community. Here are some ways to combat the objection: You’ve already identified y…Read More

  6. “WOW” Apartment Prospects With Your Service By Justin Coleman

      Now that you are beginning to lease-up your new community, it will basically sell itself since it's new...right? Wrong. Gone are the days when a community leased-up on its' own simply because it was the newest kid on the block.  The main reason for this is whereas there used to maybe be only one…Read More

  7. 5 Tips For Converting Phone Calls to Walk-Ins.

    Prior to picking up the phone, a prospect has most likely researched your community online and has determined it is a viable option for their next apartment home.  So why do some leasing agents struggle to convert over 50% of their phone calls into walk-ins?   A decade ago, people drove past your…Read More

  8. December Apartment Leasing Tips

    When leasing apartments it is important to give some thought into the buying behavior of our potential residents. In most cases, a decision to lease an apartment is not made entirely by the prospect who tours the apartment. When there are other occupants living in the unit, their feedback becomes es…Read More

  9. Handling a Challenging Assignment

    Why does an apartment owner call CLASS?  While there are many answers to this question, one common theme surrounds a majority of our assignments.  They are difficult.  If it was easy our company would not be in business. As many of you have noticed, the degree of difficulty of our assignments may…Read More

  10. The Best of the Best

    For the best sales people, it’s all about details.  While first impressions, being on time and having a great attitude are all essential to a successful assignment, the best Leasing Specialists are the ones who focus on the entire sales process, including the details.  They don’t just follow-u…Read More