When The Power Goes Out! Leasing Tips….

I was recently in Baltimore MD and had a few minutes to spare before flying home to Atlanta.  So I decided to swing in and shop a brand new class A property near the airport.  While the property was nothing short of impressive, here are a few tips for the leasing agent that showed me…

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Training Tip: Focus on Role-Playing By Kristi McMillin

Think back to the last time you shopped an apartment community. At the end of your tour, did the leasing agent try to close the sale or merely give you an application and let you walk out the door? I’m willing to bet it was the latter. There may be a few different factors that…

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Preparing for Leasing Appointments By Kristi McMillin

After a leasing call has ended and an appointment is set, many leasing agents feel as though the work is done until the prospect shows up. However, it’s the research done in the time between the call and the appointment that makes the difference between a good agent and a great agent. During the phone…

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Customer Service Trumps Amenities by Justin Coleman

With the abundance of new multifamily product scheduled to come online this upcoming calendar year, the leasing game will continue to get progressively more difficult.  For the communities that are not going to be the newest ticket on the block, leasing agents will need to sweep each prospect off of their feet to secure leases.…

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Get More Out Of Your Leasing Team!

We are all aware of the enormous amounts of time and money spent on recruiting, hiring and training our onsite teams.  But are you tracking their results after they begin leasing and comparing them to documented characteristics and data from the hiring process?  Here are 4 tools that can help you get more from your…

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Apartment Leasing Tip Of The Day By Justin Coleman

Completing a prospect guest card is a very important process and there are many essential pieces of information that should be obtained each and every time. Without a doubt, the most important information to gather is the prospect’s name and phone number. Without these two items we have no clue how to address the prospect or where…

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An Apartment Shopping Experience by Kristi McMillin

The Secret to Leasing isn’t a Secret                 This past weekend I scoured the Atlanta area looking for an apartment for myself. After leasing to other people for a couple years I was looking forward to sitting back and having someone sell to me for once! However, what I experienced was extremely discouraging. Not one…

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Apartment Application Of The Week by Justin Coleman

  This is a great app for your smart phone that can really be of assistance for not only leasing agents, but also for prospects. The app is called RoomScan and was created by Locometric.  RoomScan allows you to measure the dimensions of a room by simply holding your phone up to each of the walls in the…

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5 Tips For Converting Phone Calls to Walk-Ins.

Prior to picking up the phone, a prospect has most likely researched your community online and has determined it is a viable option for their next apartment home.  So why do some leasing agents struggle to convert over 50% of their phone calls into walk-ins?   A decade ago, people drove past your property and called…

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